Yes, we can arrange a phone call if necessary. However, we strongly recommend contacting us by chat or email whenever possible.
Our phone support is limited, and most questions can be answered more quickly through written communication.
Before Requesting a Call
Many common questions can be answered using the resources below:
Installation Guides
https://www.mineraltiles.com/pages/how-to
Order Tracking & Returns
https://account.mineraltiles.com/
Even if you've never created an account, you can sign in using the same email address used to place your order.
Product Information
On any product page, you can:
- Review the product description
- Click the Specifications tab for technical details
- Read customer reviews
- Request a large-volume quote for bigger projects
Contacting Support
If you still need assistance, please send us a message through this chat or email us at:
To help us assist you faster, please include:
- Your order number (if applicable)
- The product name or SKU
- Photos (if relevant)
- A detailed description of your question or issue
Our response times for chat and email are typically much faster than phone support, allowing us to provide more accurate and efficient assistance.
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