No, shipping insurance is not required. However, we strongly recommend adding it to your order for additional protection and peace of mind.
What Does Shipping Insurance Cover?
Shipping insurance protects your order against:
- Loss in transit
- Theft after delivery
- Damage during shipping
If an insured shipment is lost, stolen, or damaged, the claims process is typically faster and more straightforward.
What Happens If I Don't Purchase Insurance?
We stand behind our shipments and want our customers to receive their orders in good condition.
If your order is lost in transit or arrives with damaged contents, we will work with you to resolve the issue and provide replacement materials when appropriate, at no additional charge.
Why Do We Recommend Insurance?
Tile orders can be heavy, fragile, and often time-sensitive. Shipping insurance provides an extra layer of protection and can help minimize delays if an unexpected shipping issue occurs.
For larger orders, specialty materials, or projects with tight deadlines, shipping insurance is especially recommended.
What went wrong? (Optional)